Case Study: Automating Debt Recovery for a Leading Australian Agency
How RSVR Tech Helped a Debt Collection Firm Cut Manual Workload and Boost Operational Efficiency with Custom Debt Collection Software
The Challenge
A mid-sized debt collection agency based in Australia was struggling with time-consuming manual processes and disconnected systems. Their team spent hours each week:
- Following up with debtors manually
- Sending solicitor notices individually
- Managing fragmented communications across email, SMS, and letters
- Manually generating reports and invoices for clients
The lack of automation and system integration was:
- Slowing down debt recovery cycles
- Increasing operational costs
- Making compliance tracking difficult, especially with evolving privacy regulations
These are common pain points among agencies in the UK, US, and Europe that rely on legacy systems or outdated debt recovery tools.
The Solution
RSVR Tech partnered closely with the agency to build a customised debt collection software platform tailored to their exact workflow needs. Designed to improve automation, compliance, and communication, the system included:
Key Features Implemented
- Automated communications via SMS, email, and letters — triggered based on overdue status, legal escalation, or payment history
- One-click solicitor notices with pre-approved, jurisdiction-compliant templates
- Role-specific portals for super admins, clients, and employees, supporting real-time task management
- Self-service payment options, including recurring and partial payments through secure links
- Compliance-ready workflows with role-based access, ensuring alignment with industry and regional data protection regulations (including GDPR)
- Centralised reporting and invoicing, eliminating the need for manual document preparation
This cloud-based solution mirrors the needs of similar debt recovery agencies across the UK, Europe, and North America looking for scalable, secure platforms.
The Results
Since launching the automated debt collection software, the agency has reported significant gains:
- 60% reduction in manual workload related to debtor communication and follow-ups
- Fully automated outbound communications, requiring no administrative input
- Faster debt recovery cycles enabled by timely reminders and easier debtor payment flows
- Streamlined invoicing and analytics, cutting hours of back-office effort weekly
- Enhanced debtor experience through professional, consistent communication
Your Vision, Our Expertise
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Frequently Asked Questions (FAQs)
What is debt collection software?
Debt collection software automates debtor communications, follow-ups, invoicing, and reporting. It helps agencies streamline operations, reduce manual tasks, and improve recovery outcomes.
Can debt collection software be customised?
Yes. RSVR Tech builds fully customised debt collection platforms tailored to each agency’s workflow, escalation paths, and communication preferences—ensuring the software fits existing operations, not the other way around.
What results can agencies expect from automation?
Agencies typically see a 50–60% reduction in manual workload, faster recovery timelines, and a more consistent experience for both internal teams and debtors.
Who is debt collection software best suited for?
It’s ideal for debt recovery agencies, law firms, and finance departments handling high volumes of overdue accounts—particularly those aiming to improve efficiency through automation.